Inbox triage
Sort MyChart messages, draft non-clinical replies, and flag the questions or concerns to raise with a provider.
Nurse Digital Health Navigator
A clearer next step, when care gets complicated.
Nurse-led navigation for MyChart and Epic, plus care coordination for seniors, people with complex conditions, and the families beside them.
We organize portal messages and follow-ups into a clear plan you can act on with confidence.
01 Virtual support, nationwide
02 Select in-person support in Washington
Thoughtful help
for the next step.
A calm, clear plan—built around the person.
Where care happens Nationwide by phone or video
In-person, by arrangement Greater Seattle · Snohomish County · Marysville, WA
A different kind of help
01 / 04
Nurse Digital Health Navigators.
Not doctors. Not basic tech support. We bridge the gap between people and an overwhelming health portal—with clinical experience, clear communication, and family education.
Your care team makes clinical decisions. We help the information, questions, and follow-through stay organized around you.
Practical, nurse-led support
Make room for the care—not the portal confusion.
From the first login to the next referral, we help put the details in order and keep questions moving to the right person.
Care coordination
Keep referrals, appointments, and the care calendar in view, with follow-up steps organized in one place.
Visit and results education
Learn how to find information in an After Visit Summary and follow lab trends without clinical interpretation.
Portal setup and family access
Get help with MyChart access, notifications, authorized proxy access, and practical portal navigation.
Ongoing chronic care support
Build a steady rhythm for check-ins, medication-list reconciliation support, care-plan follow-through, and transitions.
Our role in your care
A chaotic portal can become a clear, organized action plan.
We make the next step easier to see, while your provider remains the source for clinical guidance.
Support that fits your needs
A monthly rhythm, or help by the hour.
Choose ongoing care management or a focused session. We’ll talk through the level of support first, then confirm scope and fee together.
A steady starting point
Basic
Monthly support for portal organization and a focused list of upcoming care actions.
Monthly care management
For more moving pieces
Standard
Ongoing coordination when messages, referrals, appointments, and family communication all need attention.
Monthly care management
For more involved support
Premium
A higher-touch monthly rhythm for complex care needs, changing plans, or care transitions.
Monthly care management
Prefer a one-off session? Hourly support is available for portal setup, message organization, or help preparing for a visit.
Ask about hourly supportPackage scope, cadence, and fees are confirmed in conversation before service begins.
Care coordination forthe places
people call
home.
people call
home.
For senior living teams
More coordination around the people you care for.
Guide Care Nurses works with Adult Family Homes, assisted living communities, and other senior living operators to support resident portal navigation and care coordination.
Facility retainers and per-resident monthly arrangements are available for discussion, shaped around community needs and the agreed scope.
Discuss a community partnershipA coordinated approach
Resident follow-through
Portal and family education
Clear communication with care teams
Care support can include the people beside you.
For the whole family
Support for the person—and the people beside them.
When the client gives permission and any needed proxy access is in place, family education and coordination can be part of the service.
Read about family involvementA thoughtful start
First, we listen. Then we organize.
Support begins with a conversation about the kind of help you’re looking for.
- 01
Talk through the need
Tell us what feels hard to keep track of. Please keep your first email general—no health details or records.
- 02
Agree on a safe way to work
Before portal information is reviewed, we agree on an appropriate secure channel, consent, and authorized access.
- 03
Keep next steps in view
We organize the agreed tasks, prepare provider questions, and revisit follow-through in your chosen support rhythm.
A few clear answers
Good to know before we begin.
Warm, practical support—with clear boundaries and your care team at the center.
Do Guide Care Nurses provide medical advice or interpret results?
No. We do not diagnose, recommend treatment, or clinically interpret lab results. We help you find and understand the layout of visit information, notice what needs a provider’s attention, and prepare questions for your care team.
Do you connect directly to MyChart or Epic?
We do not offer a direct MyChart or Epic integration. Portal support is arranged with you through an appropriate secure channel, with consent and authorized access agreed before any account information is reviewed. We never ask you to email a password.
Can family members be involved?
Yes. Family education and coordination can be part of the service when the client gives permission and any needed proxy access is in place.
Where do you work?
Virtual support is available nationwide. In-person support is available for select clients in greater Seattle, Snohomish County, and Marysville, Washington.
Are services covered by Health Home or insurance?
Private-pay monthly packages and hourly support are available. Guide Care Nurses is designing its coordination workflows to support potential Health Home pathways, but program participation depends on eligibility and applicable requirements. We do not claim payer approval or Health Home enrollment.
Your next step can start here
Let’s make the care details feel more manageable.
Tell us whether you’re reaching out for yourself, someone you care for, or your community.
Email Guide Care Nursesguide-care-nurses@polsia.app
Please don’t include symptoms, health records, or portal credentials in email.